I understand everything you've said 100% and I ABSOLUTELY CAN imagine how incredibly frustrating and worrisome the situation is. Thank you making a suggestion that we should call back.might get the same information but maybe can at least in my case I can confirm that the return process have actually started ![]() Meanwhile my order history still says the Barbies are being "prepared for shipment". other than that it was just what you described. I was finally able to get them to say that I would get on the list when they are informed that my return was on the way, instead of them actually waiting for them to physically have the item (which I wondering if that will even happen). so they sent the wrong items on Sep 16 I didn't get them until Oct 9, had to wait until today (Oct 11) to talk to anyone.they will send email a return label which can take up to 72 hours to show up. and that list.ugh, I was on the phone for 45 minutes and they would never tell me anymore than I would be placed on the list for a replacement when they got my return. they are sitting in my living room instead of the two Barbies I ordered. Personally, I can't stand situations that are left up in the air, I'm strange like that. ![]() You very well might find out some information that will alleviate at least some of your frustration. I'm sure they've all been provided a script to stick to when fielding these calls, but let's be honest, you're never gonna get everyone to stick to the script. often times this can make all the difference in the world. Call back and see if the next person gives you the same info. You're only going to get the level of help that first rep happens to be in the mood to give. They'd have a very difficult time getting me off the line without telling me far more about this list.įinally, even as frustrated as anyone has the right to be.don't hesitate to call back and discuss the issue with another rep. That's great, but what EXACTLY is this list? Is it a list guaranteeing you'll receive what you purchased? Is it a first-come, first-served list where they expect to be able to provide dolls up to a certain number? Is it just a line to appease because they still have no clue what they're going to do? I've read where many are being told they are being placed on a list. When I do business with a company, I don't accept "might and maybe". If they originally had the number of Ken dolls to sell, yet so many didn't receive the actual doll they purchased.what exactly happened to the Ken dolls that should have been sent? By now I feel that they should know for sure whether there will be enough units to provide individuals who received a truck. In your case, I'd find it extremely frustrating that their response seems so wishy-washy. ![]() With the pandemic affecting the number of staff for companies big and small worldwide, paired with the massive influx of calls/emails they're receiving (due to this issue) on top of the massive number they no doubt receive when business is operating as usual.this is certainly what's causing the delayed response for many. Having said that, you STILL have every right to be frustrated and concerned. For what its worth though, they definitely didn't anticipate this happening and I feel very confident that they are extremely focused on making things right.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |